Returns Policy

NOTE: All Reina radiators must be inspected for damages within 3 working days of receipt. Items must be as new, and not used/fitted.

The 3 working days includes the day of delivery. Damages reported after this timescale may not be eligible for a refund or replacement.




In the unlikely event that you are not satisfied with your purchase for any reason, you have the right to cancel your order within 14 working days from the day after the date of delivery. To exercise your right of cancellation you must give written notice by post, email or fax, giving details of goods ordered and the delivery details. For full details of how to return goods please contact our customer care team on 01709 242 132.


All non-faulty goods must be returned within 14 working days starting from the day after receipt of the goods, and we ask that all goods are returned safely and in their original packaging. Please note that a collection charge may be implemented for all non-faulty returns up to a maximum of £49.99, and that this must be paid prior to any collection being processed. We will refund your money on orders within 28 days of cancellation.


Any non-faulty returns notified after 14 days but within 28 will only be refunded if the product is undamaged and still in their original, undamaged packaging. Returns for non-faulty goods outside 28 days will not be accepted. On cancellation, you must pay the collection charge or, alternatively, you may return the goods at your own cost unless we agree or confirm otherwise that you may dispose of the goods. Where the goods are being returned because they are faulty, incorrect or damaged then we will meet the cost of the return, but we ask that you allow us to nominate the carrier.


If you cancel your Contract we will:


(a) refund any delivery costs you have paid (provided you cancel within 14 days from the day after the date of delivery), although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method).


(b) make any refunds due to you as soon as possible and in any event within the deadlines indicated below:


(i) if you have received the Product and we are not collecting it from you: 14 days after the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us;


(ii) if you have not received the Product or you have received it and we are collecting it from you: 14 days after you inform us of your decision to cancel the Contract.


All non faulty goods must be returned within 14 days starting from the day you notify us that you wish to cancel. We ask that all goods are returned safely, preferably in their original packaging. You must return the goods at your own cost (unless we agree otherwise or we confirm that you may dispose of the goods). Where the goods are being returned because they are faulty, incorrect or damaged then we will meet the cost of the return, but we ask that you allow us to nominate the carrier. Please note that if you wish us to collect the goods, a collection charge will be implemented for all non faulty returns up to a maximum of £49.99, and that this must be paid prior to any collection being processed.


Should you decide to return goods yourself via a courier service of your own choice then please note that this is done entirely at your own risk, and you should always ensure that you obtain proof of postage / delivery for your reference. Always inform our customer care team regarding the details of any goods you intend to return. Please note that we can only accept returned items from registered courier services, and that customers are unable to return items in person.



Please ensure that all goods are checked by yourself and we ask that any problems or damages are reported to our customer care team on 01709 242 132 as soon as possible.